Reference

Privacy Policy

We collect and process account information to run your deposits, withdrawals, game sessions and support requests. This policy explains what we keep, how we use it, and your rights to access or change it.

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DATA HANDLING

How We Protect Your Information

Your account runs on encrypted connections; payment tokens for Touch 'n Go eWallet, Boost and GrabPay deposits are processed through secure gateways and not stored as plain text. Session data is temporary and cleared when you log out. We restrict internal access to customer data and audit every request.

Payment Security

When you deposit via Touch 'n Go eWallet or Boost, we receive only a transaction confirmation token from the gateway; your wallet PIN and full payment credentials stay with the payment provider and never reach our servers.

Cookie Use

We use session cookies to keep you logged in and remember your language preference; tracking cookies require your consent and can be turned off in account settings without affecting deposits or game access.

Retention Period

Account records and transaction logs are kept for the minimum period required under financial regulations in the jurisdictions we serve, then archived securely or deleted; you can request early deletion where local law permits.

Data Requests

You can request a copy of your account data, ask us to correct outdated information, or withdraw marketing consent through the privacy section in your account dashboard or by contacting live chat with your account email.

PRIVACY CONTACT

How to Reach Us About Your Data

If you want to review the information we hold, request changes, or ask how a transaction was processed, our support channels are open. Live chat handles most account and data questions in real time; email works when you need to attach documents or prefer a written record.

Team online

Live Chat

Open the chat widget in the account lobby for instant help with data access requests, consent changes, or questions about how we use your payment and account information.

Email Support

Send your data request or privacy question to our support email address listed in account settings; we respond within two business days with next steps or the information you asked for.

Account Settings

Visit the privacy section of your account dashboard to update marketing consent, review stored payment methods for Touch 'n Go eWallet and Boost, or download a copy of your transaction history.

Privacy Policy Questions

We collect your email address, phone number, and payment details for Touch 'n Go eWallet, Boost or GrabPay deposits. Where required by local regulation we may ask for identity verification documents before processing your first withdrawal.

Yes. Visit the privacy section in your account dashboard and request a data export, or contact live chat with your registered email address. We send a copy of your account information and transaction history within five business days.

We keep transaction logs and account records for the period required under financial record-keeping rules in the jurisdictions where we operate, typically between five and seven years, then archive or delete them securely.

Game providers receive only session tokens needed to load Live Dragon Tiger, Crash Game or slot rooms; they do not see your payment methods or contact details. We do not sell your information to marketing companies or data brokers

Open account settings, go to the notifications tab, and turn off marketing messages. You can also click the unsubscribe link at the bottom of any promotional email we send; the change takes effect immediately.

Contact live chat or email support right away with details of the suspected access. We will suspend your account temporarily, review recent login history, reset your password, and walk you through re-securing your account before you resume deposits or game sessions.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.